ZMEX Wallet Privacy Policy

Zoomex Europe Fintech Limited · Brand: Zmex · zmxeurope.com

This Privacy Policy explains how Zoomex Europe Fintech Limited ("Zmex", "we", "us", or "our") collects, uses, stores, and shares Personal Information when you use the ZMEX Wallet mobile application and related services. By registering for or using the Wallet, you agree to this Privacy Policy and our User Agreement.

When you use the ZMEX Wallet application and related services (including any applicable mobile applications and websites used to access the same) (collectively the “Platform”) provided by Zoomex Europe Fintech Limited (the “Company”, “we”, “us” or “our”), you entrust us with personal information (Personal Information). This privacy policy (Privacy Policy) sets out what Personal Information we collect from Users of the Platform and any account services provided through the Platform, and how we use and disclose it.

By registering for and using the Platform, you agree that your Personal Information will be handled as described in this Privacy Policy and the Terms of Use applicable to the Platform (the “Service Agreement”); capitalized terms used herein shall have the same meaning as set forth in the Service Agreement.

1. The Personal Information We Collect

1.1 We will collect and process some or all of the following Personal Information about you:

(a) Information about you ► Your personal information when you register an Account, such as your name, mobile phone number and/or email address. When your Account meets certain standard, we may collect additional information: name as in identity card/passport, identity card/passport number, date of birth, nationality, mailing address, residential address, mobile phone number and email address.
(b) Your financial information ► Financial and investment information used to confirm your status and eligibility to set up other types of accounts or conduct certain transactions on the Platform, including your investment experience, finance-related qualifications and training (including any certifications received, issuing organization and date of issuance), your annual income level, liquid net worth, estimated net worth, source of funds, and source of wealth and whether you have had the opening of an account declined by another financial institution.
(c) Other Required Information ► Information required to comply with legal requirements, such as whether you are a Politically Exposed Individual or on any restricted persons list, and applicable tax reporting forms, such as a W8-BEN.
(d) Our interactions with you ► A record of any interactions and correspondence between us such as any support and feedback communications via email or when you contact us through contact forms on the Platform. We use this information to respond to your inquiries, provide support, facilitate transactions, and improve our Platform.
(e) Your use of the Platform ► Log data when you use the Platform or the mobile application. This log data may include your Internet Protocol address, the address of the web page you visited before coming to the Platform, your browser type and settings, the date and time of your request, information about your browser configuration and plug-ins, language preferences, and cookie data. Such log data is not routinely deleted. In addition to log data, we may also collect information about the device you use for the Platform, including what type of device it is, what operating system you’re using, device settings, unique device identifiers, and crash data. Whether we collect some or all of this information may depend on what type of device you’re using and its settings.
(f) Geolocation data ► If you have provided permission through your mobile device to allow us to collect location information through a mobile application, we may obtain your physical location information in terms of latitude and longitude from technologies like GPS, Wi-Fi, or cell tower proximity. You are able to withdraw your permission for us to acquire such physical location information from your mobile device through your mobile device settings, although we do not control this process. If you have questions about how to disable your mobile device’s location services, we recommend you contact your mobile device service provider or the mobile device manufacturer.

1.2 Certain Personal Information (particularly financial information and contact information) are required to establish an Account in order to use the Platform and if you fail to supply such Personal Information as requested, you may not be able to use the Platform or any account services provided through the Platform.

1.3 Our Platform is not designed for children under 18. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our systems.

2. How we collect Personal Information

2.1 We will collect some Personal Information from you directly. We will collect other Personal Information from third parties from time to time.

2.2 Please note that if you are acting as an Authorized Individual on behalf of a User and are providing Personal Information for such User, you are responsible for ensuring that you have all required permissions and consents to provide such Personal Information to us for use in connection with the Platform and that our use of such Personal Information you provide to the Platform does not violate any applicable law.

3. Why we collect and use your Personal Information

3.1 When you share information with us, you help us make our services to you better. Here are some of the ways we will use your Personal Information:

(a) To provide our products and services to you ► To provide our Platform to you, to facilitate communications and transactions on the Platform, to communicate with you about your use of our Platform and to fulfill your orders.
(b) To provide customer support ► For customer support purposes such as responding to your enquiries and requests, providing assistance to you and for other customer service purposes.
(c) For marketing and promotional purposes ►For providing you with marketing communications, for example, we may use your Personal Information to send you news and newsletters, special offers, and promotions, to conduct sweepstakes and contests, or to otherwise contact you about products or information we think may interest you. We also may use the information that we learn about you to assist us in advertising our Platform on third-party websites.
(d) To provide personalised experiences ► To tailor the content and information that we may send or display to you, to offer location customization, and personalized help and instructions, and to otherwise personalize your experiences while using our Platform.
(e) To improve our products and services ► For the purposes of improving the Platform for the benefit of our Users generally, including to ensure that our Platform and mobile applications function correctly and in accordance with your preferences and circumstances, to better understand how Users access and use the Platform, both on an aggregated and individualized basis, and for other research and analytical purposes.
(f) For legal and administrative purposes ► For legal and administrative purposes such as verifying and processing orders, investigating any violations of our Service Agreement, screening against fraud, money laundering and other criminal or unlawful activities, accounting, billing and audit purposes, developing, maintaining and testing our systems, for claims handling and for understanding, exercising, enforcing or protecting our legal rights and those of others.

3.2 We may also collect, process, analyze and share aggregate or de-identified information about Users with third parties and publicly for product development, marketing, advertising, research or similar purposes.

4. Who we share your Personal Information with

In certain circumstances, we will disclose your Personal Information to third parties as described below:

4.1 Our affiliates and subsidiaries ► We may disclose your Personal Information to our affiliates or subsidiaries solely for the purpose of providing the Platform to you; however, if we do so, their use and disclosure of your Personal Information will be maintained by such affiliates and subsidiaries in accordance with this Privacy Policy.

4.2 Service providers who process personal information on our behalf for the purposes described above ► We will permit our third party service providers, including agents, contractors or agents to use your Personal Information on our behalf for the purposes set out in this Privacy Policy.

4.3 Potential purchasers of the business ► If we are in negotiations with, or are acquired by or merged with another company or entity, if substantially all of our assets are transferred to another company or entity, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other company or entity.

4.4 Government and regulatory bodies and other individuals, bodies and organisations ► We may disclose your Personal Information to governments and regulatory authorities and bodies and to other individuals, bodies and organisations such as dispute resolution, prosecution and law enforcement bodies, legal advisers, organisations which conduct credit, fraud checks, and other individuals, bodies and organisations for the purposes of complying with the law, a judicial proceeding, court order, or other legal process such as in response to a subpoena. We may also disclose your Personal Information to such individuals, bodies and organisations for reasons of safety and security, to enable us to provide our products and services to you and otherwise for legal and administrative purposes.

5. Marketing

We may use your Personal Information, including [your name, email address, phone number, mailing address, your preferences] to send you marketing about [cryptocurrency] products and services. We may share your Personal Information with [insert description of third parties e.g. affiliates, group companies] for them to conduct marketing about [cryptocurrency] products and services. Your consent is required before we do so.

We will provide you with the options to choose not to receive marketing, at the time we collect your data. You may unsubscribe or opt out of further direct marketing communication by contacting us.

6. Transmission, storage and security of your Personal Information

Security

6.1 No data transmission over the Internet, a website, mobile application or via email or other message service can be guaranteed to be secure from intrusion. However, we maintain commercially reasonable precautions to protect your Personal Information in accordance with the requirements of data protection legislation.

6.2 All Users (including their Authorized Individuals) of the Platform must comply with the security requirements in the Terms and take the following additional steps to help ensure the security of their Personal Information and the access to their Account:

(a) You should choose a robust user identification, password, and PIN to access your account (“User Credentials”) that nobody else knows or could easily guess. User Credentials must meet the requirements we specify when you establish those User Credentials. You should keep your User Credentials secure and private, and not share your User Credentials with any third party.
(b) You should install anti-virus, anti-spyware, and firewall software in your personal computers and mobile devices;
(c) You should update operating systems, anti-virus, and firewall products with security patches or newer versions on a regular basis;
(d) You should remove file and printer sharing in computers, especially when they are connected to the internet;
(e) You should make regular backups of your critical data;
(f) You should consider the use of encryption technology to protect highly sensitive or confidential information;
(g) You should completely log off and clear your browser cache after finishing each online session with the Platform;
(h) You should not install software or run programs of unknown origin;
(i) You should delete junk or chain emails;
(j) You should not open email attachments from strangers;
(k) You should not disclose personal, financial, or credit card information to little-known or suspect websites;
(l) You should not use a computer or a device that cannot be trusted; and
(m) You should not use public or internet caf\xE9 computers to access online services or perform financial transactions.

You should immediately notify us at support@zmxeurope.com if you become aware of any unauthorized use or access of your Account or User Credentials. We are not responsible for any lost, stolen, or compromised User Credentials or for any activity on your Account via unauthorized activity using your User Credentials.

Exporting your Personal Information

6.3 Your Personal Information may be transferred outside your jurisdiction of residence where our main offices are located, including to countries with a lower level of data protection than in the jurisdiction in which you are located. If such jurisdiction is outside your jurisdiction of residence, you consent to the transfer of your Personal Information to such jurisdiction for purposes of providing the Platform to you. We will ensure that security provisions are in place consistent with our obligations to maintain the security of your Personal Information under the laws of your jurisdiction of residence.

Retention period

6.4 We will retain your Personal Information for as long as is necessary for the processing purpose(s) for which it was collected and any other permitted linked purpose (for example where you continue to maintain an Account on the Platform or where we are required to retain your Personal Information in order to comply with certain regulatory requirements). Our retention periods are based on business needs and your information that is no longer needed is either irreversibly anonymised (and the anonymised information will be retained) or securely destroyed.

7. Your rights and contacting us

7.1 General rights

You have the right (subject to various exceptions) to access certain Personal Information held about you and correct any inaccuracies. If we determine that we can not respond to any request in any particular instance, we will provide you with an explanation of why that determination has been made and a contact point for any further inquiries. To protect your privacy, we will take commercially reasonable steps to verify your identity before responding to any request under this provision, including complying with any applicable legal requirement for verifying your identity.

We may charge a reasonable fee for the processing of any data access request in accordance with data protection legislation in your country.

7.2 Updating information

We will take reasonable steps to try and ensure that your Personal Information is accurate. To help us do this, please notify us of any changes to your Personal Information.

7.3 Contacting us

Email: support@zmxeurope.com

8. Use of Cookies and Other Tracking Mechanisms

We and our third-party service providers use cookies and other tracking mechanisms to track information about your use of our Platform. We may combine this information with other Personal Information we collect from you (and our third-party service providers may do so on our behalf).

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Platform, while others are used to enable a faster log-in process or to allow us to track your activities at our Platform. There are two types of cookies: session and persistent cookies.

Session Cookies. Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into the Platform. This allows us to process your online transactions and requests and verify your identity, after you have logged in, as you move through our Platform.
Persistent Cookies. Persistent cookies remain on your computer after you have closed your browser or turned off your computer. We use persistent cookies to track aggregate and statistical information about user activity.

Please note that our systems do not currently respond to do-not-track signals.

Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The general settings on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Users of our Platform who disable cookies will not be able to browse certain areas of the Platform.

We use automated devices and applications, such as Google Analytics, to evaluate usage of our Platform. We also may use other analytic means to evaluate our Platform. We use these tools to help us improve our Platform, performance and user experiences. These entities may use cookies and other tracking technologies to perform their services. We do not share your Personal Information with these third parties.

9. Links to Other Sites

The Platform contains links to other sites that are operated by third party companies with different privacy practices. You should remain alert when you leave our Platform and read the privacy statements of other websites. We have no control over Personal Information that you submit to or receive from these third parties.

10. Changes to the Privacy Policy

We will notify you of any changes to our Privacy Policy, including by posting the revised policy on the Platform, providing a push notification through the Site (you should make sure your Site settings allow for such push notifications or sending an email that you have provided in your Account, (for this reason you should make sure to update your account information promptly if it changes).